Shipping policy
Shipping Policy
Southern Fragrances
Thank you for shopping with Southern Fragrances! We work hard to process and ship your order as quickly and safely as possible.
Order Processing
Orders are typically processed and shipped within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays will begin processing on the next business day.
Shipping Times
Once your order has shipped, typical delivery times are:
- Standard Shipping: 3–7 business days
- Delivery times may vary depending on your location, carrier delays, weather, holidays, or other circumstances outside of our control.
Please note that processing time is separate from shipping time.
Shipping Costs
Shipping charges are calculated at checkout based on your order, shipping address, and available shipping method.
From time to time, Southern Fragrances may offer free shipping promotions or other shipping discounts.
Tracking Information
Once your order has shipped, you will receive a shipping confirmation with tracking information when available. Please allow up to 24–48 hours for tracking information to update after your package has been scanned by the carrier.
Incorrect Shipping Addresses
Please make sure your shipping address is correct before completing your order. Southern Fragrances is not responsible for delays, lost packages, or additional shipping costs caused by an incorrect or incomplete address provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to correct it before the order ships, but we cannot guarantee that changes can be made after an order has been processed.
Lost, Stolen, or Damaged Packages
Once an order has been delivered to the address provided by the customer, Southern Fragrances is not responsible for packages that are lost or stolen after delivery.
If your package arrives damaged, please contact us as soon as possible and provide photos of the damaged packaging and products so we can review the situation.
If tracking shows your package as delivered but you cannot locate it, please first check with household members, neighbors, and your local carrier.
Delayed Packages
Shipping delays can occasionally occur due to weather, holidays, carrier issues, or other circumstances beyond our control. We appreciate your patience while the carrier works to deliver your package.
Questions About Your Order
If you have questions about your order or shipping, please contact us with your order number and we will be happy to assist you.
Southern Fragrances
📞 337-458-2416
📧 southrenfragraces1990@gmail.com
Thank you for supporting Southern Fragrances!